Benchling Services
This is how we help teams be successful
All-in-one Benchling governance. Data model refresh. Custom trainings and implementations. Live support. We’ve got you covered.
Service Description
How ComputedField works with our biotech customers
🧭 Benchling Copilot
The Benchling Copilot service, with its flexible suite of Benchling services, offers a comprehensive, long-term governance solution for Benchling. We act as your guide and partner, ensuring that the Benchling platform seamlessly aligns with your organizational needs and remains adaptive to the ever-changing landscape of biotech research."
Includes:
🚩 A named, dedicated Benchling Copilot familiar with your team’s needs & objectives
🚩 Proactive Benchling management through close multi-level collaboration with your team
🚩 Tenant administration support (user administration, permissions, configuration changes, legacy data upload)
🚩 Registry data structure overview to enable comparison of cross-tenant configurations
🚩 Benchling configuration support (change request tracking, new config testing and go-live process management)
🚩 Custom governance- and team-focused Insights dashboards for enhanced data oversight & visibility within and across teams
🚩 Monthly Benchling updates newsletter created for the team at no extra costs
🚩 Live office hours support and custom user and admin training based on your data model and processes
🧭 Data Model Refresh
The Data Model Refresh service, part of our comprehensive Benchling services, is designed to ensure your Benchling data models and templates stay relevant and effective. As your scientific processes expand and evolve, we make sure your Benchling environment does too, avoiding any misalignment or inefficiencies.
Includes:
🚩 Timely updates to data models and templates to match changing scientific processes
🚩 Training sessions on updated data structures for your team
🚩 Support in managing data model related change requests and their implementation
🧭 Managed Services
Our Managed Services provide holistic Benchling system configuration support. Whether you're expanding your team, adapting to new research methodologies, or integrating new tools, we ensure your Benchling system remains optimized.
Includes:
🚩 Support for system-wide configuration changes, including user permissions and setups
🚩 Ongoing Benchling platform optimization based on user feedback and requirements
🚩 Implementation of new features and updates in line with Benchling's latest feature releases
🧭 Personalised User & Admin Training
Through our Custom User & Admin Training, we equip your team with the expertise needed to use Benchling confidently. Our training is tailored to your data model and processes, ensuring relevancy and effectiveness.
Includes:
🚩 Training material based around your specific configurations and processes on Benchling
🚩 On-demand training refreshers for new team members or after significant system updates
🚩 Advanced admin training to manage complex Benchling configurations
🧭 Benchling Fit Assessment
Our Benchling Fit Assessment is geared towards helping you select the right Lab Information Management System (LIMS) based on your unique company requirements. We dive deep into understanding your needs and align them with Benchling's capabilities.
Includes:
🚩 A dedicated thorough requirement analysis
🚩 Demonstrations of how Benchling fits within your existing systems
🚩 Detailed reports highlighting the suitability of Benchling for your operations
🧭 Implementation Services
Our Implementation Services offer complete setup and configuration of new Benchling tenants. We ensure a seamless transition from your current system to Benchling, keeping in mind your specific biotech processes and objectives.
Includes:
🚩 Dedicated program managers overseeing the entire implementation process (remote & onsite options)
🚩 Data migration support to ensure all relevant data is transferred and mapped correctly
🚩 Hypercare and training for your team on the new setup to ensure a smooth transition
🧭 Business Value Assessment
The Business Value Assessment service is designed to quantify the return on investment (ROI) you gain from Benchling. We evaluate how Benchling impacts your operations and provide measurable outcomes and insights.
Includes:
🚩 Comprehensive analysis of operational + time and cost savings associated with implementing Benchling
🚩 Periodic reviews to reassess and track the evolving value of Benchling to your operations
🚩 Customized dashboards to visualize and monitor Benchling's impact on your business metrics
🧭 Live Support Services
When you have questions, we're here to help in real-time. Our Live Support Services offer scheduled real-time assistance for any Benchling-related queries you might have.
Includes:
🚩 Real-time troubleshooting and problem resolution
🚩 On-demand consultations for best practices and recommendations
🚩 Custom support packages tailored to your team's size and needs (with regional support options)
Our promise to you
Our success fully depends on your success!
We are a small, joyful team to work with
We do not compromise on quality or dedication
Work with us risk-free for 3-months